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Field Service Engineer - Milwaukee, WI area | Alcon Labs, Inc | Milwaukee, WI
Building on its heritage of more than 65 years, Alcon, the global leader
in eye care, is the second largest division of the Novartis Group with
combined pro-forma sales of more than USD 9.4 billion in 2010. The
division was formed by Novartis on April 8, 2011, following the closing
of the merger between Alcon and Novartis. The new Alcon Division
combines the product portfolios, commercialization capabilities, R&D
and talent of Alcon, CIBA VISION and Novartis Ophthalmics. Today, Alcon
has more than 22,000 employees with headquarters in Fort Worth, Texas,
U.S.A. Alcon's three businesses - Surgical, Pharmaceutical and Vision
Care - meet the diverse needs of eye care professionals and patients
offering the widest spectrum of eye care products with operations in 75
countries and products available in 180 markets. For more information,
visit http://www.alcon.com.
Responsibilities:
- Requires a combination of technical ability and sales skills in
order to install, manage and maintain equipment along with the ability
to achieve annual sales goals.
- Manages a customer base as defined by a geographic
territory. Extensive travel required.
- Maintains high customer satisfaction within their territory and
facilitates rapid communication and problem resolutions.
- Uses independent discretion to assess training needs of customer
representatives when user issues arise. Upon installation, train
customer representatives on operational aspects of the product and/or
refer training within appropriate Alcon organization structure.
- Use technical knowledge and judgment to technically manage
products to meet equipment requirements. Install and maintain
equipment, as required.
- Strategically promote, educate and market Alcon services to
customers.
- Achieve annual, forecasted financial results.
- Accurately maintain service computer information systems.
Minimum Qualifications:
Bachelor's degree in a science or engineering related field.
Additional minor in business desirable. Must have at least 2
years of experience in technical services and/or field service in a
technical instrument organization. Experience in technical
services and/or sales in a medical instrument organization highly
desired.
Our generous benefits package includes the Alcon 401(k) Plan which
matches employee contributions up to 5% of eligible pay at the rate of
$1.00 for each dollar contributed, and the Alcon Retirement Plan (ARP),
a qualified plan in which Alcon contributes 7% of eligible pay to the
accounts of all eligible employees. By combining the Company's
contributions to the 401(k) and ARP, employees can receive up to 12% of
eligible pay from Alcon towards retirement. Alcon also offers medical,
dental, vision, life and disability coverage, an on-site fitness center
and much more. Consider having all this in a fast paced environment
within a stable world-class organization.
Alcon is an Equal Opportunity Employer committed to quality through
diversity. Pre-employment drug testing.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://alconlabs.contacthr.com/21683237
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